Upon receiving your application, the department will check your submission to identify if any key information is missing. If it is in order, a case record will be created and the Login name and password will then be sent by mail to the correspondence address of applicant as indicated in the application form.
Q2:
What should I do if I forgot my Login name and/or password?
Checking of case information (not all applicable to Places of Public Entertainment Licence)
Information availability
Q3:
What kind of information can I find about my application?
A3:
Information of your application will include:
Basic information at Case Status page's Header Section
Case Reference (i.e. your login name)
date of application received by the department
type of licence/Outside Seating Accommodation (OSA)
overall case and document submission status
date of issue and expiry of the Provisional Licence (only after issue)
Case Status information at Case Status page
date of confirmation of ready to proceed processing
date and comment regarding issue of Letter of Requirements or results after the preliminary inspection or application assessment as well as date of Application Vetting Panel (if applicable)
date of receipt and reply (to FEHD for other departments) as well as the result (if available) for revised plan
date of receiving report of completion and subsequent date of compliance inspection
date and comment regarding compliance verification result
date of issuing licence/OSA permission (by FEHD), Fire Service Certificate (by Regional Office of FSD) and Letter of Compliance or memo to FEHD (by Ventilation Division of FSD)
Case Officer information (available after assignment is made by concerned department) at Case Officer page:
Name, telephone number, email and mailing address of Case Manager/Officer of FEHD, BD, FSD and ICU
Name, telephone number, email and mailing address of the Case Manager/Officer's supervisor
Supporting Document information (available after the list is prepared at issue of Letter of Requirements by FEHD) at Supporting Document page:
indication if a document is required
date of receiving a document (only the last receipt date if multiple rounds of submission is made)
verification result of the document
Q4:
How can I have the most detailed and up-to-date information of my application?
A4:
Please contact the Case Manager/Case Officer of concerned departments by clicking the Case Officer icon at your application's Case Status page. For some departments without Case Officer information, please contact FEHD's Case Manager.
About the Icons
Q5:
What do the various case status icons (,,,,) at Case Status page represent?
A5:
In simple terms, the icons in the Case Status page imply:
: an action has been completed and/or the comment is positive
: an action is in progress
: an action has been started but subsequently held up due to various reasons, e.g. superseded by another plan submission, supplementary information or clarification required, reviewed and considered as wrong referral, etc.
: negative comment to an action is made
: action is not yet started or the activity is not applicable for the concerned department.
For detailed interpretation by activities, please refer to About the Icons
Q6:
What do the various Supporting Document icons (,,,) at Case Status page represent?
A6:
The Supporting Document icons at Case Status page imply:
: Indication of required supporting document is not yet available.
: List of required supporting document is provided and
Some of the documents have been received and being verified/verified as acceptable; or
Some of the documents have not been received by FEHD.
: One of more the documents have been verified as not acceptable and re-submission should be necessary.
: All required documents have been received and verified as acceptable.
Q7:
What do the various case status icons (,,) at Supporting Document page represent?
A7:
The icons in the Supporting Document page imply:
: document is received and being verified by FEHD
: the document has been verified as acceptable (NOTE: For some certification, there will be further auditing by concerned departments to confirm the validity.)
: the document is considered not acceptable and re-submission should be necessary
blank in the icon field implies the document has not been received by FEHD
Status update (not all applicable to Places of Public Entertainment Licence)
Q8:
When will an action taken be reflected?
A8:
Please note about the time of updating that:
Normally, information will be updated to the Licence Application Tracking Facility within three working days after the action is taken by the concerned officers.
Accordingly, the information updated by the concerned officers will be posted to this website on a daily basis and remains static during the days.
For the latest and detailed information about an application, please contact the Case Manager/Officer directly.
Q9:
The information is found contradictory with what I read in my last visit to the website. Why?
A9:
The information may vary under some conditions:
Due to technical problems, the last results may be wrongly reflected.
As a result of latest findings with supplemented/clarified information, the result may be amended.
In any case, the official comment should be the written version you obtained from the departments. For clarification, you can contact the Case Manager/Case Officer of concerned departments
Report of completion
Q10:
I have submitted my report of completion for days but there is no indication of receipt by the departments. Why?
A10:
Only valid report of completion will be posted while a valid report of completion should include the compliance of requirements issued by the concerned departments and submission of required documents (for FEHD).
Q11:
The Health Inspector (i.e. Case Manager) of FEHD has conducted the compliance inspection for days but there is no update of the result. Why?
A11:
The comment made by the Health Inspector of FEHD requires the verification by his/her supervisor before the result is posted.
Revised plan
Q12:
I have submitted a revised plan for days but there is no indication of receipt by the departments. Why?
A12:
There will be no record shown for your revised plan submission when it is considered as
No action is required or can be taken, e.g. due to insufficient information.
For updating purpose only
For information purpose only
Additionally, your plans submitted to FEHD may not be referred to other departments if considered unnecessary by FEHD.
Q13:
The number of revised plan records and/or the dates of receipt/reply between different departments do not tally. Why?
A13:
Your plans submitted to FEHD may not be referred to other departments if considered unnecessary by FEHD. For referral made by FEHD, the date of receipt by another department will be later. Correspondingly, the date of reply will also be different.
Supporting document
Q14:
I have submitted my document(s) for days but there is no indication of receipt by the departments. Why?
A14:
FEHD may need to take some time to verify the type of document submitted by you. To facilitate the process, you are recommended to fill in and submit the Required Supporting Document Submission Form with your submissions.
Contact with Case Officer
Q15:
There is no contact information of the Case Officers of some departments. How can I contact them?
A15:
For BD, FEHD, FSD and ICU, the contact information will only be available after an assignment is made. For other departments, please contact the Case Manager of FEHD for information.
Create New Centralized Login Account
Q16:
I have submitted several new licence/Outside Seating Accommodation (OSA) applications recently and received different individual "Login name/password" from FEHD for me to login the Licence Application Tracking Facility. What can I do to check the progress of the cases?
A16:
You can login the system by inputting each individual "Login name/password" given by FEHD to check the case status of each licence/OSA application. OR, you can follow the given steps to create a new "Centralized Login Account" to manage your multiple licence/OSA applications in one single account.
Q17:
What is the advantage of creating a "Centralized Login Account" instead of using individual login name/password to check the case status of my new licence/OSA applications?
A17:
Once you have successfully created your own "Centralized Login Account" to manage your new licence/OSA applications, you just need to register your individual cases once and then you can check the status and related information of all registered indivdual licence/OSA applications in one single account.
Q18:
Is there any restriction/limitation on creating a "Centralized Login Account"?
A18:
You can decide to register how many individual licence/OSA applications under one "Centralized Login Account".
You may create several "Centralized Login Account" to manage different individual new licence/OSA applications according to your need/preference.
However, you can only register each individual new licence/OSA application under one "Centralized Login Account". For example, if you have created two "Centralized Login Account" namely "Account A" and "Account B", you can only register a new licence application under file reference FEHDPLXXXXX001 either in "Account A" or "Account B".
Q19:
Can I remove the individual new licence/OSA applications registered under my own created "Centralized Login Account"?
A19:
Yes. You can freely add or remove any individual licence/OSA application(s) to or from your created "Centralized Login Account" by following the given steps.
Q20:
After creating the "Centralized Login Account", does it mean that the individual "Login name/password" provided by FEHD for each individual licence/OSA application has become useless?
A20:
No. Although you have created a "Centralized Login Account" to manage your individual licence/OSA applications in one single account, you can still use the individual "Login name/password" previously provided by FEHD to login the system to check the case progress or reset the "Login password" of that particular case, if required.
Q21:
Why do I need to provide the contact email address to create a "Centralized Login Account"?
A21:
During the process of creating a "Centralized Login Account", the system will automatically send an email to your email address provided for you to activate your newly created "Centralized Login Account" within 24 hours.
Q22:
What can I do if I have forgotten the "Password" of my "Centralized Login Account"?
A22:
You can reset the password by following the instructions provided in the system. After submitting your request, the system will send you an email for you to reset the password. As the reset password mechanism requires the provision of your login name, please retain the email which was sent to your registered email account during your registration of the "Centralized Login Account" for reference in case you have also forgotten the login name.
Q23:
How do I deregister the case in the "Centralized Login Account" created by my consultant if I have changed the consultant to handle my licence/OSA application?
A23:
You can deregister the individual case in the "Centralized Login Account" by changing the password of the individual case through logging in the system with the given FEHD login name and the corresponding password. If the password has already been changed by the previous consultant, you may request our system administrator to reset the password for you.
at your application's Case Status page. For some departments without Case Officer information, please contact FEHD's Case Manager.
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