On-line Licence Application Tracking Help | FAQ
Date of Enquiry: 17/04/2026
Instructions for
  • restoring login name
  • resetting password
  • unlocking user account

Procedure

You are required to send a request to the ATF System Administrator via:
  Email: atfadmin@fehd.gov.hk
  Fax: 2522 8271 ; or
  Mailing address: Room 4504, 45/F, Queensway Government Offices, 66 Queensway Road, Hong Kong

Upon receiving your request, the ATF System Administrator will take about 3 working days to complete the process of:
  • verifying the information provided by you in your request
  • issuing the updated login information to your correspondence address
Information Required in Your Request

Please provide the following information in your request for verification. All the information should be same as what has been presented in your application form or the amendments already updated by the Licensing Authority.
  • Name of Applicant
  • Telephone No. of Applicant
  • Correspondence Address of Applicant
  • Shopsign of the proposed business (please indicate "NA" if not available yet)
  • Address of the premises under licence application
To facilitate our action, please provide your contact telephone number for the request (if different from application's telephone number above) and Login Name (i.e. Case Reference) or Departmental File Reference of the Food and Environmental Hygiene Department.

The standard form for submitting request is available at https://www.licensing.gov.hk:443/fehd-status/web/instructions/requestForm.jsp. Please complete it and send to the ATF Administrator.

Change Your Password

You will be requested to change your password at your first login with the updated information for security reason.